error message 403 could not sign user in

dg6 · ‎01-03-2018

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There seems to be a problem. I'll tell you what... let us fix it and this can be our little secret. Please wait 30 seconds and try again.

403: Could not sign user in.

I can't get into my email address section

ComcastAmir · ‎01-04-2018

Hello dg6, are you getting this error while trying to sign into your app or are you trying to sign in online through the website?

I am an Official Comcast Employee.
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer! solution Icon

I am a Comcast Employee.
Please post so people with similar questions may benefit.

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Sam-D · ‎01-06-2018

I am having the same problem. Haven't been able to get into my address book for 2 days. 403 errror, could not sign user in. I had been a Plaxo user and they of course ended service on 12/31.

ComcastAmir · ‎01-07-2018

Sam-D wrote: I am having the same problem. Haven't been able to get into my address book for 2 days. 403 errror, could not sign user in. I had been a Plaxo user and they of course ended service on 12/31.

I can help you get this error cleared up as well, can you please tell me if you see the error on the app or on the website? Also do you have any issues with signing into any of our other apps? Can you sign in online to view your bill?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer! solution Icon

I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer! solution Icon

I am a Comcast Employee.
Please post so people with similar questions may benefit.

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edu1213 · ‎01-09-2018

I am also getting the same error message when trying to access my address book. Is there a resolution to this. I called comcast technical support and they were still trying to resolve the issue. Its been 3 days now. Please help....

ComcastAmir · ‎01-09-2018

edu1213 wrote: I am also getting the same error message when trying to access my address book. Is there a resolution to this. I called Comcast technical support and they were still trying to resolve the issue. Its been 3 days now. Please help....

Are you using a third party email client like (outlook) to send or receive mail? Can you send and receive mail?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer! solution Icon

I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer! solution Icon

I am a Comcast Employee.
Please post so people with similar questions may benefit.

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morrism1 · ‎03-06-2018

I'm am getting exactly the same message. I spent over 2 hrs with Xfinity chat and no resolution. They had me reset so many things it took hours to recover all of my logins and useful cookies. It sounds as if Xfinity has a known problem and doesn't know how to fix it. BTW, I'm running Google Chrome with Windows10. It doesn't work in IE either.

Oops!

There seems to be a problem. I'll tell you what... let us fix it and this can be our little secret. Please wait 30 seconds and try again.

403: Could not sign user in.

I can't get into my email address section

trump67 · ‎03-11-2018

I'm having the same problem. Were they able to reslove? Any ideas what I need to do?

trump67 · ‎03-11-2018

Hey, I'm having the exact same isse. Have you been able to fix it? Any ideas?

johnccoonaway · ‎03-11-2018

I have had the same problem for several days. In a chat I was told that a Higher Fix Team member would get back to me, but that has not happened. Trying different internet providers (Internet Explorer, Firefox, Google Chrome, Microsoft Edge) has had no effect. I am cut off from my address book.

@trump67 wrote:

Hey, I'm having the exact same isse. Have you been able to fix it? Any ideas?

tlineham · ‎03-14-2018

Help!!!

rogerjan · ‎03-14-2018

How many me toos is it going to take?

ann52424 · ‎03-16-2018

I am having the same problem.

Why i try to get into my address book it gives me this screen:

Im on Comcast.net

Not third party

Noticed it 2 days ago

Am sending and reieving emails fine

5,841,373

1,459

36,047

error message 403 could not sign user in