Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,745

members

94

online now

1,953,650

discussions

Top

empty response / cannot connect to server errors

Frequent Visitor

empty response / cannot connect to server errors

When composing through webmail, I get an 'EMPTY RESPONSE' and cannot connect to server often.  It happens when I'm composing and after I hit send, it comes up.  The only way to get an email to send is to copy it, close out the email and program, go back into the program, paste and readdress (which is another issue since contacts don't always show up in my address book that I know are there) then most of the time it will send. 

This happens daily.  Very frustrating.

Any ideas on how to fix it?

Email Expert

Re: empty response / cannot connect to server errors


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon