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Not getting my emails

Gold Problem Solver

Re: emails

Please describe the problem in more detail. What happens if you send a test email to yourself? Does it send? Do you receive it? Is the problem happening with their Xfinity Connect webmail, an email program, or an app on mobile device?


If you are you getting any error messages please post them but leave out any personal information.


If you post an email address, remove the userID portion but leave the rest. For example, if the message contained the email address "bobsmith@example.net", edit that so it reads "********@example.net" before posting.

Check your "Email Safe List" setting under Users & Preferences / (username) / Email Settings at https://customer.xfinity.com/Secure/UserSettings. This option sometimes gets turned on when it should be off. If you can't find the "Email Safe List" setting you'll need to log in with the Primary user ID.