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emails have disappeared from local folders on Outlook 2013

New Poster

emails have disappeared from local folders on Outlook 2013

I use Outlook 2013 for my comcast email account.  All emails that I moved to local folders on Outlook have suddenly disappeared - 2 years worth of emails.  (emails still in the Inbox, Sent and Trash folders) are still there. Geek squad did a "Level 1 data recovery" of my hard drive and backup hard drive, but could not find them.  Does anyone know what happened to the emails and how to recover them? Is it an Outlook problem or a Comcast problem?  Many thanks for your help!

Email Expert

Re: emails have disappeared from local folders on Outlook 2013

It sounds like an Outlook problem.  If they were local folders, do you have backups on an external drive?




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New Poster

Re: emails have disappeared from local folders on Outlook 2013

Yes, I have an external drive that I back up on, but the emails were not there.  I searched and Geek Squad searched both the internal hard drive and the external back up drive.

Email Expert

Re: emails have disappeared from local folders on Outlook 2013

Then the only thing I can suggest at this point is that you call Comcast security and see if they can recover them for you-----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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New Poster

Re: emails have disappeared from local folders on Outlook 2013

I contacted Customer Security, but they were also unable to recover the missing emails.  Thank you.