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emails from Senders on gmail.com began not being in Xfinity email Inbox near New Year

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emails from Senders on gmail.com began not being in Xfinity email Inbox near New Year

 

We found the emails in a folder named Unwanted which we had not created.


I'm forwarding this link to the pc with this email
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/email-folder-popped-up-c...

4e04f71a5e34


The smartphone (Samsung Galaxy S5) connected to her email address via IMAP Had a SPAM filter, unentered by her, which contained

*@gmail.com and 
*@yahoo.com

as well as normal SPAM filter entries.
I presume Samsung slammed those filters onto the phone near the beginning of the year. 

 

Ref
ER1 Ticket  CR552902509
and
Abuse Incident Number: NA0000198788049