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emails disappearing

Regular Visitor

emails disappearing

In my Trash folder the emails between 8/31/2017 and 9/8/2017 have disappeared.  I need to find one from 9/06 and cannot do so.

Regular Visitor

Re: emails disappearing

I'm adding to my own question about emails disappearing from Trash.  I think it may have started when I bought a new Apple MacBook and transferred my documents and programs from my old HP G60 Notebook.  I received the emails on that PC through Outlook 2010.  Is it possible that it was using a POP server to process emails and that interferred with keeping emails in Trash or even on the server?  I dleted that OUtlook program on the old PC and hoping that solves the issue.  Any other ideas?

Email Expert

Re: emails disappearing

In the webmail, Spam is stored for 7 days or 2,000 messages, whichever comes first.  But if you are using a desktop client like Outlook or Thunderbird, The settings in those should override the ones from Comcast.  I"m assuming you are in the new Comcast email format.




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Regular Visitor

Re: emails disappearing

Thanks. I’m not sure if I’m using the new Comcast format. New when? Or how can I tell?
Email Expert

Re: emails disappearing


Wonderment wrote:
Thanks. I’m not sure if I’m using the new Comcast format. New when? Or how can I tell?

The old format looks like this----------------

 

 

Old Email Format.jpg

 

 

The new format looks like this------------------

 

 

New Format.jpg




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Regular Visitor

Re: emails disappearing

Thanks.  Looks like I have the old format.  How do I change to the new format?

Email Expert

Re: emails disappearing

There is no way for you to do that yourself.  You just wait for it to happen.  At some point all Comcast customers will be migrated to the new one.  I have no idea what percentage have changed over so far.  It's been ongoing for over a year and a half now.




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Regular Visitor

Re: emails disappearing

Thanks for your help.  I ended up talking with a Comcast rep who told me after looking at possibilities that they could not retrieve my "lost" emails since they were no longer on Comcast's server.  Apparently the longest time deleted emails can be kept and then retrieved is 30 days.  I'm thinking that is a change since I remember retrieving deleted emails from at least 2 months previous!  What they changed I have no idea!