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emails being bounced back to sender, rejected or sent to spam

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emails being bounced back to sender, rejected or sent to spam

We are having many emails not delivered to us, some we have received from the sender before and others are new but ones we want to receive.  How do we change our settings or tell Comcast to allow more of the emails into our account?  We are close to canceling the Comcast account and just going to gmail accounts.  It is quite frustrating to hear of emails being bounced back many times.

Gold Problem Solver

Re: emails being bounced back to sender, rejected or sent to spam

When Comcast bounces an email it provides an error message to the sender with the reason wht it was refused. Can you try to get one of the senders to get you a copy of the error message?

Sometimes email is blocked for spamming by that server ( not the domain). Sometimes it can bounce if it contains a URl link or phone number,.

You can call the Security Department too.

Customer Security Assurance Department
The Customer Security Assurance organization is here to help you have a safe and secure online experience. This dedicated group of security professionals responds to issues pertaining to phishing, spam, infected PCs (commonly referred to as "bots"), online fraud and other security issues.
Business Hours: 6:00am – 2:00am EST
7 days a week
Contact: (888) 565-4329



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.