Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,773

members

1,350

online

36,123

topics

Top

email

New Poster

email

My email icon no longer shows up in the top left of my Xfinity page. I cannot retrieve my email. I tried signing out and in again. 

Help!

Service Expert

Re: email


@Lynnie1959 wrote:

My email icon no longer shows up in the top left of my Xfinity page. I cannot retrieve my email. I tried signing out and in again. 

Help!


From the homepage, scroll all the way down to the bottom and you will see Check Email & Voicemail under I Want To in the left column.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Gold Problem Solver

Re: email


@Lynnie1959 wrote: My email icon no longer shows up in the top left of my Xfinity page. ...

You might want to bookmark https://connect.xfinity.com/.

New Poster

Re: email

I scrolled to the bottom of the page. It tells me to use my icon or tells me how to get it from my phone. I need it to show on my homepage at the top like it used to . 

Thanks for trying. 


@BruceW wrote:

@Lynnie1959 wrote: My email icon no longer shows up in the top left of my Xfinity page. ...

You might want to bookmark https://connect.xfinity.com/.


 

New Poster

Re: email

I did. Still not showing up. Even talked to Comcast agent. Still not working

Gold Problem Solver

Re: email


@Lynnie1959 wrote: I did. Still not showing up. Even talked to Comcast agent. Still not working

Doesn't https://connect.xfinity.com/ open your webmail page if you click it?

New Poster

Re: email

Comcast told me my computer was too old! I also lost my Comcast Wi Fi. When the Comcast tech installed it, he told me I no longer needed my other router. He disconnected it. When I called, they couldn't understand I no longer had my old router. I am serisously thinking of changing to another company. I was on the phone for 2 hours!! My issue was not resolved. I appreciate your help. 

Service Expert

Re: email


@Lynnie1959 wrote:

I scrolled to the bottom of the page. It tells me to use my icon or tells me how to get it from my phone. I need it to show on my homepage at the top like it used to . 

Thanks for trying. 


@BruceW wrote:

@Lynnie1959 wrote: My email icon no longer shows up in the top left of my Xfinity page. ...

You might want to bookmark https://connect.xfinity.com/.


 


Are you saying you're missing the black banner footer on the homepage, which is under the white Help & Support banner?

 

homepage footer.JPG

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 7 replies
  • 190 views
  • 0 kudos
  • 3 in conversation