Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,898

members

677

online

36,293

topics

Top

email

Contributor

email

I can't access my secondary email. I follow the links in support and they don't have the links I'm instructed to click.

Email Expert

Re: email

Exactly what happens when you try to sign into the secondary account?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Service Expert

Re: email


Silverrand wrote:

I can't access my secondary email. I follow the links in support and they don't have the links I'm instructed to click.


Go to my.xfinity.com homepage.  Scroll down all the way to the bottom of the page.  In the left column you should see I WANT TO then click on Check Email & Voicemail.  Sign in with your secondary email username [username@comcast.net] and password.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Visitor

Re: email

Same issue here

I can log in fine to my primary account, I can see all my secondary accounts, I can open those folders but the last messages update was 11/08 and none of the secondaries will update any new messages since then but the primary is working fine. Does this on both W10 PC and iPhone??

Contributor

Re: email

Thanks very much. All's good now.

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 4 replies
  • 242 views
  • 0 kudos
  • 4 in conversation