Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,963

members

726

online

36,492

topics

Top

email

New Poster

email

Is there a way to check to see if someone has read an email I have sent them and if so, how?

 

Gold Problem Solver

Re: email

If you are using webmail, you can try using a feature called "Read receipts". Comcast's older "Zimbra" webmail ("web.mail.comcast.net/zimbra/...") does not support Read receipts, but the newer Open-Xchange "Appsuite" webmail ("connect.xfinity.com/appsuite/...") does. To request one, in the "Appsuite" Compose window, click Options, then "Request read receipt".

Read receipts only work if both the sending and the receiving email software support them (most webmail systems don't), and typically only if the recipient grants permission to send them (many users, like me, never do). Given the limitations, consider including some version of "Please reply so I know you got this" with the message you send.

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 193 views
  • 0 kudos
  • 2 in conversation