Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,521

members

32

online now

1,951,952

discussions

Top

email

Frequent Visitor

email

How do I check the incoming and outgoing email settings

 

Email Expert

Re: email

I assume you mean the settings for enabling the account in an email client like Outlook or Thunderbird or some other?  If so the settings are found here----------

 

https://customer.xfinity.com/help-and-support/internet/email-client-programs-with-xfinity-email/?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: email

Yes, but I want to change incoming port to 993.  How do I make the change.  where do I start?

Email Expert

Re: email

It depends on how you are accessing the account.  Are you on a desktop or laptop computer using an email client like Outlook or Thunderbird?  Or are you on a smartphone or a tablet or what?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: email

I'm on a Mac desktop computer

Email Expert

Re: email

Assuming you are using Mac Mail, in the left Mailbox panel, right-click on the Comcast account.  In the menu that pops up, click on Edit.  In the dialogue that comes up, click on Advanced.  There you will see the field to change the incoming port number.  Leave SSL checked, and for Authentication it should be Password.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: email

When I right click on the account, nothing pops up.  Thank you for your time.  

Frequent Visitor

Re: email

I have done that, but I get a message that says "unable to verify account name or password".  I know the account name and password is correct.  I am using Mac Sierra.

Email Expert

Re: email

OK you're one-up on me.  My Mac is too old to update to Sierra.  I'm still on El Capitan.  Try deleting the account from Mail, then re-create it from scratch.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon