Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,365

members

50

online now

1,954,187

discussions

Top

email

Regular Visitor

email

i am not receiving emails and I am supposed to add the senders to a safe senders list.  how do i do this?
Email Expert

Re: email

If you are on the old email format, from the Inbox page go to Preferences>>>>>Email>>>>>>>Email Safe List.  If you are on the new format, click on the gear icon in the upper right corner of the screen, then on Settings>>>>Mail>>>>>Advanced Settings.

 

Understand that if you activate the Safe List, only contacts you put on that list will get to your Inbox.  Nothing else will come through.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: email


Latoque wrote:

If you are on the old email format, from the Inbox page go to Preferences>>>>>Email>>>>>>>Email Safe List.  If you are on the new format, click on the gear icon in the upper right corner of the screen, then on Settings>>>>Mail>>>>>Advanced Settings.

 

Understand that if you activate the Safe List, only contacts you put on that list will get to your Inbox.  Nothing else will come through.


 

Additionally, and this is a crucial detail - the Email Safe List is NOT a whitelist in the classic sense.  It will not overrride spam filtering.

 

 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: email


albf wrote:
i am not receiving emails and I am supposed to add the senders to a safe senders list.  how do i do this?

 

albf:

 

Please private message me the sender's email address and I'll see what I can dig up here.


Thanks,


ComcastDaveL





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon