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I am not receiving my email.  What is the problem?

Gold Problem Solver

Re: email

Are you sing Xfinity Connect for email?  If you send a test message to yourself, do you receive it?  Do you use any other devices such as a smartphone or tablet, or another email program as well?

Which browser/version are you using?  Did you clear your browser cache, close, and then re-open your browser?  Have you tried a different browser?


Note:  There have been some recent issues with email getting through that Comcast is aware of and working on a fix.

Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.