Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,678

members

51

online now

1,952,667

discussions

Top

email

New Poster

email

can't get on email since hook up on 12/18/15

Gold Problem Solver

Re: email


tigerlily1 wrote:

can't get on email since hook up on 12/18/15


Assuming you are using Xfinity Connect, and are NOT using any other email programs, smartphone, or tablet???

 

Post back with the following answers:

After you sign in with your username and password, and then click on Email, exactly what happens?  

Do you get a spinning circle or any error messages?  If the later, copy/ paste the entire error message.

Which browser/ version of browser are you using?

Have you cleared your browser catch?

Have you sent a test email to yourself?  Did you receive it's?

Have you tried a different browser to see UFD the issue has to do with the browser you currently use?

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.