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email

my email is not opening . i can't access it 

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Re: email

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Re: email

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Re: email


reasd wrote:

susanweiss239 wrote:

my email is not opening . i can't access it 


Hello,

Based on your information you provided I am unable to help you with your problem. Please provide more info.

 


What reasd did not ask:

 

Are you unable to get into your email OR do you get to your mail but messages will not open?

 

Are you using Xfinity Connect (online mail access) or an email client?

 

If email client, which one?

 

Are you getting any error messages? If yes, what is the error you receive? If your email name is part of the error, xxx out the part before @comcast.net

 

What operating system and browser are you using?

 

Anything else we should know that will help us help you?




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Service Expert

Re: email


susanweiss239 wrote:

my email is not opening . i can't access it 


Could you give us more information, please?

 

Are you using a browser to access your email and if so, which browser, or an email client, and if the latter, which one?

Are you able to get to your Inbox if you're using a browser? If not, have you tried a different browser?

Are you getting any error messages, and if so, what are they?

 

If you can get to your Inbox, are you saying you can't open an individual email?

What happens when you try?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark a Best Answer!solution Icon