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email

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email

One of my co email accounts has disappeared from the list that shows all the accounts. But when I try to add that account back I get the message that the account already exists. How do I establish this account again? 

    Also my emails go through Comcast and it shows this account but it tells me that either the user name or password is incorrect. Thanks for any help.

Email Expert

Re: email

Are you using only the Comcast webmail, or an email client like Outlook or Thunderbird?  When you say "co emil account" are you referring to a secondary Comcast account or what?




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Frequent Visitor

Re: email

Yes only Comcast and its not the main account its a secondary account

Email Expert

Re: email

When you sign into "My Account" at the top of the page, and then go to "Users and Preferences", you should see a tab for the primary account.  Any secondary accounts you have should appear to the right of it.  Are you seeing the account in question there?




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Frequent Visitor

Re: email

No.

Email Expert

Re: email

Then it appears that somehow, the account was deleted.  When a user ID is changed or deleted, it is suspended for 90 days.  It's still running in the background-------you just can't access it or see it using the webmail UI.  That would explain why you get the "already exists" message when you try to re-create the account.  After the 90 day period is over, the ID will be released back into the pool of available IDs for any other Comcast customer that wants it.

 

I can only suggest that you call Comcast security and see if they can reinstate it for you, no guarantees---------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Frequent Visitor

Re: email

Thanks for your help. Comcast support did find the account and re-established it.


Latoque wrote:

Then it appears that somehow, the account was deleted.  When a user ID is changed or deleted, it is suspended for 90 days.  It's still running in the background-------you just can't access it or see it using the webmail UI.  That would explain why you get the "already exists" message when you try to re-create the account.  After the 90 day period is over, the ID will be released back into the pool of available IDs for any other Comcast customer that wants it.

 

I can only suggest that you call Comcast security and see if they can reinstate it for you, no guarantees---------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329