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email username for imap and smtp

New Poster

email username for imap and smtp

My email has been hacked.  I changed my password today.  In checking my settings I found a discrepancy.  The username in the servers is different than my username.  It is [myemail]@comcast.net*oxuser@comcast.net.  However I can't edit my imap and smtp server information.  They are grayed out.   Where as my username is [myemail]@comcast.net.  Is the *oxuser legit.  And why can't I edit this information.  

Contributor

Re: email username for imap and smtp

Not hacked, I saw that the other night when I was trying to fix outlook.  But nothing I did, including using the email address like that, worked.

Frequent Visitor

Re: email username for imap and smtp

Just saw the same thing for my account " *oxuser@comcast.net" follows my correct username.  Has anyone from Xfinity answered this for you?  I am waiting on my third round of Xfinity Help who is supposedly "looking into this for me"