Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,948

members

14

online now

1,954,681

discussions

Top

email sub folder is now empty

New Poster

email sub folder is now empty

I went to look into a sub folder where I put emails, and it is now empty. Is there a way to retrieve them?

Email Expert

Re: email sub folder is now empty

Are you still on the old email format?  If so, a sub-folder is subject to the deletion schedule you have set for the parent folder.  If it's not that, then you need to call Comcast security and ask if they can recover them for you----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon