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email slowness

Regular Visitor

email slowness

When I click on one of my emails to read, file, or delete, it can take up to approx. 30 seconds before there is any result.  Of course, at the bottom of the screen, there are messages such as, "Connecting to ____", etc.

Email Expert

Re: email slowness


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.







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Regular Visitor

Re: email slowness

I tried these possibilities, but most of the time, there's still that slowness, or delay, after I click on an icon.  I see these notations at the bottom of the screen, and they used to be there less than a second, but now are often there for a good 30 seconds, like, "Connecting with ___" and other things.