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email sign in

New Poster

email sign in

I changed my email password yesterday. Today, when I sign in, the main Comcast page says I have 12 emails.When I click on the "envelope" icon to go to my email, it just opens a new window of the same Comcast page I was just on. How do I get to my email?

Email Expert

Re: email sign in


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.







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New Poster

Re: email sign in

I cleared the cache on Firefox. That did not work. I switched to IE & was able to sign in. Looks like the issue is related to Firefox. Thanks for yor help.

Email Expert

Re: email sign in

If you still like Firefox, make sure you have updated to the most recent build of it.  They are up to v43.0.2 now.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon