Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




email server

New Poster

email server

Having trouble with emails that include enclosures. I am getting them with no problem on the day I recieve them. When I open the email on the second day there is no text or the enclosure, just the message "This message has not been downloaded from the server".  We are mac people, problem is with an iPhone 5S, iPhone 4 and iPad. Any help would be appreciated.

Gold Problem Solver

Re: email server

Do yiu have all devices set to: leave a copy of messages on the server?


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.