Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








email read receipt

New Poster

email read receipt

Is there a way to set a request for a read receipt on an email you are sending?

Gold Problem Solver

Re: email read receipt

If you are using Comcast's webmail, you can try using a feature called "Read receipts". The older "Zimbra" webmail ("web.mail.comcast.net/zimbra/...") does not support Read receipts, but the newer Open-Xchange "Appsuite" webmail ("connect.xfinity.com/appsuite/...") does. To request a Read receipt in Appsuite, click Options in the Compose window, then "Request read receipt".

Many third party email programs and apps also support Read receipts, but . . .

Read receipts only work if both the sending and the receiving email software support them (many webmail systems don't), and typically only if the recipient grants permission to send them (many users, like me, never do). Given the limitations, consider including some version of "Please reply so I know you got this" with the message you send.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation