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email page appearance

New Poster

email page appearance

How does one adjust the appearance of your email page?   I can no longer see my list of folders.   There is a "promotions" ad which blocking it and i am unable to remove this promotions section or access any of my email folders.   (other than in "In" folder)

 

thanks!

 

Contributor

Re: email page appearance

This is happening to me also!  I'm going to post it also and maybe it will get noticed.  

 

 

Email Expert

Re: email page appearance

Are you using only the Comcast webmail interface on a desktop or laptop computer?  Or are you using a mobile device?  Are you using the old email format or the new one?




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New Poster

Re: email page appearance

I am using the comcast email interface on a laptop.    I have no idea if I am using the new or old email feature!  lol

Email Expert

Re: email page appearance

Try clearing your browser's cache and browsing history, then re-start it in a fresh session.  It sounds like you are on the old format.




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I am not a Comcast employee, I am a paying customer just like you!
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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
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