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email not updating to the new https://connect.xfinity.com/appsuite

New Poster

email not updating to the new https://connect.xfinity.com/appsuite

I have contacted comcast 4 times and showed the tech that came to my home due to home install no one can answer why 2 emails have upgraded to the appsuite and one has not  can anyone explain and then I get a email today on the email that already had been update Your inbox never looked better.The new XFINITY Connect email is finally here but not on the email address still showng https://web.mail.comcast.net/zimbra/mail

 

Gold Problem Solver

Re: email not updating to the new https://connect.xfinity.com/appsuite

Comcast being Comcast, chances are you won't be able to get within a mile of anyone who actually knows the answer to your question. You'll have to wait until they get around to converting all your email addresses. You can't do it yourself, and you can't ask them to convert you. And when they do finish the conversion, you'll be stuck with the new version, like it or not, because you can't change back. Not so Awesome, I'm afraid.

New Poster

Re: email not updating to the new https://connect.xfinity.com/appsuite

You are right  had a tech here from home and he did not even know they were changing the email format oh well starting getting proxy issues so i guess i will not login to the old email version until they fix it. guess i will use my phone to check my email as my husband and i both get error of xfinity site not responding  i love paying so much for the product and support does not know what products they offer

New Poster

Re: email not updating to the new https://connect.xfinity.com/appsuite

I am having the same issue.  One account updated and the other one, the one I use the most didn't.

New Poster

Re: email not updating to the new https://connect.xfinity.com/appsuite

Have the same issue, and have been seeking a resolution from Xfinity / Comcast for over 1 month.  1st line phone support is clue less.  "We'll have a specialist call you back with in 24 hrs".  Never happened.  Called again and logged issue again today. "We'll have a specialist call you back within 72 hrs".  Not holding my breath.  I manage 3-4 email accounts under Xfinity / Comcast and my main one continues to force the UI to the https://web.mail.comcast.net/zimbra/mail platform after signin.  Doesn't mater which OS, which browser, etc.  

 

Obvious work around is to manage email through gmail or outlook.com but come on, Comcast, fix this PLEASE