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email menu changes

New Poster

email menu changes

Why have you changed email format again?  Now I cannot check emails just sent, nor see any drafts saved.  WHY???  Cannot pull up trash or spam to delete, what happened???

Email Expert

Re: email menu changes

What happens if you click on the Drafts or Sent folder?  Or is it that you cannot see any folders or what?




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I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark a Best Answer!solution Icon
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New Poster

Re: email menu changes

Two days of climbing the ladder to get to Tier 3 help, issue was finally solved.  On the upper right, I clicked on List and then on horizontal.  Below the page of emails there appeared a place to click on Show Folders.  The side vertical line framing the email page, was moved toward the right, and magically, the menu appeared to the left of the email page, as it formerly had, showing Inbox, Sent, Drafts, Trash, spam.  What a relief!  This nice Tier 3 person said her advantage to sleuth out the fix for the disappearing menu, was that she had her own computer there so she could play with replicating what had occurred on mine and come up with the remedy.

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