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email login says I have an outdated browser

Frequent Visitor

email login says I have an outdated browser

I can login to all parts of my account except email.  It says my browser is outdated.  I.E. 11 on Windows 10.  Same thing happens on Edge.  Mozilla firefox works but it is not my preferred browser. 

Email Expert

Re: email login says I have an outdated browser

What version of Edge do you have?  I am running v40.15063.00 and I cannot duplicate this issue.




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Frequent Visitor

Re: email login says I have an outdated browser

I am running Edge 41.16299.15.0   I was not having this problem with the old email version.  Just started since updated version.

Email Expert

Re: email login says I have an outdated browser

Only thing I can suggest is clearing history/cache in Edge and see if that does it.




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Official Employee

Re: email login says I have an outdated browser

Please make sure that you have compatibility mode in Edge browser turned off and the Comcast and Xfinity are not listed in the compatibility lists.





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Frequent Visitor

Re: email login says I have an outdated browser

Compatibility view is not on.  Have tried clearing cache and history, it didn't help this matter.  Is there a fix or not?  I see many others had same problem and said one day it just started working again.

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