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email issues

New Poster

email issues

Whenever I go from my inbox to any other box, like send, or draft ... and then return back to my inbox, the inbox defaults back to 2013 to my very first inbox emails.  I have to then always hit the EMAIL tab up on top to get the current 2017 inbox to open.  This is real pain as I can't just go back and forth without this intermediate step.  Any suggestions on what I can do to fix this.  I have 11,000 emails in inbox

Email Expert

Re: email issues

Are you still on the old email format or the new one?  Do you have your email set to sort by Date and Descending?




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New Poster

Re: email issues

Yes, it's set to sort by descending, but I have no idea about the new or old format.  Not sure what that is.

Email Expert

Re: email issues


The old email format looks like this-------------

 

 

Old Email Format.jpg

 

 

The new format looks like this-------------------------

 

 

New Format.jpg




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New Poster

Re: email issues

oh, the old format.  Am I supposed go to the new one.  Is that the problem.  How do I do that?