Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,146

members

17

online now

1,952,323

discussions

Top

email issues

New Poster

email issues

I am getting a pop up box every time i log into my email that asks for a server name and password.  I do not know the original comast password, if i hit cancel or ok, it pops up again.. i have received or sent email out of my primary account for 5 days now.  I went to the Xfinity store nearby and they gave me instructions on how to configure a new email address.  I did this and now i can't even get into my email.   Please help!  My bill went up 40.00 this month and i am so fed up with Comcast.  Also, when i call, i get hung up on as soon as they ask if i will take a 'callback survey'.