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email indicating a password change

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email indicating a password change

Today I received an email from Xfinity indicating that "my password is all set".  also has on the page. ' you're.all.set . I did not request nor change my login or password.  It gives me a link of http://www.xfinity.com to click on and use my new password.  Trouble is, I didn't change it so I dont' know what my new password would be.  I was on line doing some credit card work at the time, but had already been signed into my comcast account.  I am afraid to sign out, as well as click on the link

Email Expert

Re: email indicating a password change

It sounds like a phishing scam.  The way to identify a legitimate email from Comcast is here---------------

 

http://forums.xfinity.com/t5/Email-Web-Browsing/Comcast-Email-Phish-or-Legit-How-to-Tell-and-rules-f...

 

You can report it here--------------

 

https://constantguard.xfinity.com/help/report-abuse/

 

Sign out of your account and back in again to make sure your old password still works.




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Official Employee

Re: email indicating a password change

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


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