Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,519

members

42

online now

1,954,963

discussions

Top

email id terminates when service turned off...

New Poster

email id terminates when service turned off...

It would be a good practicefor comcast to tell customers that their comcast email address will be closed when they cancel internet service.

 

We had the same id since 1997, i believe. We terminated service last week, but still had comcast service at another residence. Only after my e-mail stopped workign did i realize what likely happened.

 

So now service is being restored, but that will take 24-72 hours according to the last agent i spoke with. When I called yesterday, i was told I would recieve a call from a tech within 24 hours. This type of inconsistency is frustrating.

 

I can only hope it all comnes back smoothly.

Email Expert

Re: email id terminates when service turned off...

It could have been transferred to the new address but you would have had to do it before cancelling at the other one.  When you cancell service, the user ID is suspended for 90 days and then put back into the pool of available IDs for any other customer that wants it.  But you may be able to get it restored by calling Comcast security if the other thing doesn't work----------------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon