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Why has the envelope changed to a icon of a monkey face in my email? Have I been hacked? Should I change my password?

Email Expert

Re: email icon

How are you accessing your email?  On a computer with a browser, or a tablet or what?  Do you mean the envelope icon on the Xfinity homepage or something else?




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New Poster

Re: email icon

I am using an I Pad. I'm an X-finity customer. Yes the envelope icon just changed to an animal face.

Official Employee

Re: email icon

Hello tewsdee, I can assist you with getting rid of the monkey image on your email account. Can you please send me a picture of what you see on your end? Have you tried accessing your email through our app?




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