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email groups

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email groups

All my groups are empty.  I see on FAQ's that some customers had this problem a year ago, and Comcast lists it as "solved," but I don't see the solution.  My groups have not been empty for a year, but all of them are now, with the error message saying "please retry."  Harry

Regular Visitor

Re: email groups

I have the same problem and now need a solution and the groups back like they were!!!!

Email Expert

Re: email groups

I'm escalating this to the forum admins for follow-up.  You can't fix this yourself.




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Official Employee

Re: email groups

Hi thorsen11, thanks for reaching out about your empty groups. If you type the group name into an email, do those contacts populate? 




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Regular Visitor

Re: email groups

NO!! On entering group name in a e-mail. They do not come up and I need to use the group names to send out a newsletter real soon. Please fix this problem. Thank you.

Official Employee

Re: email groups

Thanks. I am able to see your groups and the contacts within them on my end. Can you try accessing your email on another device? 




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Regular Visitor

Re: email groups

The groups are back today and I hope they don't disappear again. 

Thanks for the help.

Official Employee

Re: email groups

No problem. Have a good one. 

 

 




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Regular Visitor

Re: email groups

Now they have disappeared again. What is going on and how do I get them back to stay there permanently? 

Official Employee

Re: email groups

This is happening on all devices? 




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Regular Visitor

Re: email groups

No! Just on my desk top. I can't print the newsletter on the lap top as it doesn't have the program I need.

Apache Open Office 4.1. The group names are still missing today. This problem only started a couple weeks ago and I never had a problem before.

Regular Visitor

Re: email groups

The group e-mails were there for a short time on Sat. June 3rd,2017 and have been missing ever since.