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email going out

New Poster

email going out

Is anyone having trouble sending email? I can ping the outgoing server so I know its supposedly there.


Gold Problem Solver

Re: email going out

Please describe the problem in more detail. What happens if you send a test email to yourself? Does it send? Do you receive it? Is the problem happening with their Xfinity Connect webmail, an email program, or an app on a mobile device?

If you are you getting any error messages please post them but remove any personal information first. The forums are public and it isn't safe to post personal information here, and it's against forum rules (see http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/m-p/2618379#M1).

If you post an email address, remove the userID portion but leave the rest. For example, if the message contained the email address "bobsmith@example.net", you would edit that so it reads "********@example.net" before posting.