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email forwarding

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email forwarding

i have incredimail for getting my email.  my mail is supposed to be sent to my incredimail account and i am getting some but not all of my emails.  it more than just the spam that i am not getting.  i have a close friend i almost lost because all her emails are now not being forwarded and she has NOT changed her email address.  it the same one she has had for years.  so what is going on.  is it the X1 platform causing it.