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email folders

New Poster

email folders

I have a large number of folders in my Inbox and the folder names have always appeared until this "improved" thing appeared. I have to waste time moving the cursor up and down to find the one I want. How do I get the labels back???

Regular Visitor

no names on folders

no names on folders. The image is there but no names

New Poster

my folders do not have there names how do i bring up there names

my folders do not have there names how do i bring up there names

New Poster

email

Why do I not see the names of my folders anymore?

 

New Poster

Re: email

I am having the exact same issue!  Logged on this morning and saw new format and all folder names are gone!!

New Poster

Re: email

I just phoned and was told to clear my history, cache, etc.....it worked, the folder names are now appearing

New Poster

New Xfinity webmail folders

Today I have the new webmail.  All of my folders on the left bar no longer have names but numbers.  How do I get my folder names back?

Email Expert

Re: email folders

Can you post a screenshot of the folders with no labels?  Make sure you redact any email addresses first.  A couple of other folks have the same issue and I  have not seen it myself.




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Contributor

New Xfinity web mail hosed up real good. STOP fixing things that are not broken?

First the Xfinity Connect App gets dowhgraded so it can only acces one of your Xfinity email accounts.

 

Now the Xfinity webmail is downgraded so it also can only check on email account, my folders are no longer labled, what a mess

 

 

New Poster

Folder identification disappeared

Why did the names of my e-mail folders disappear?  How do I get the names visible again? 

Email Expert

Re: email folders

I am escalating this thread as I have not seen this issue myself.




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Regular Visitor

Sub Folders Not Showing Up

After being upgraded by way of sneak attack in the middle of the night, I am unable to read my subfoler names on the left hand side of the screen.  I should not have to open every folder to find out what folder is what.  This is insane.  

 

There is an outline of each folder, but I do not know what it is.  What kind of garbage is this?

Contributor

Xfinity email down Yer doin' a heck of a job Comcast

Now the new Xfinity mail does not work at all.

cmail.PNG

 

Official Employee

Re: email folders

Hi HuskerJan,

 

Sorry for the experience you are having with the email folders. I'd like to take a deeper look at your account to see how I can get this resolved. Can you do like suggested by Latoque and paste a screenshot here? In order assist you, please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.




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New Poster

Re: email folders

Already got it fixed. Someone posted that all I needed to do was log off and back on. So simple and yet so difficult to find an answer.

Official Employee

Re: email folders

Great! I'm assuming the most recent update that was released on 11/9 is what help get it resolved. Either way, I'm happy things are working as intended on your end again. If there's anything else we can assist you with, please don't hesitate to reach out.

 

Thanks for being the BEST part of Comcast, take care! 




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