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email does NOT work can NOT sign in?

New Poster

email does NOT work can NOT sign in?

I keep getting this:

 

type Exception report

message Request processing failed; nested exception is java.lang.NullPointerException

description The server encountered an internal error that prevented it from fulfilling this request.

exception

org.springframework.web.util.NestedServletException: Request processing failed; nested exception is java.lang.NullPointerException
	org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:978)
	org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:857)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
	org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:842)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	com.comcast.cima.login.agent.session.RealmSessionAuthnAgentFilterImpl.doFilter(RealmSessionAuthnAgentFilterImpl.java:92)
	com.comcast.cima.login.agent.BaseRealmAuthnAgentFilter.doFilter(BaseRealmAuthnAgentFilter.java:67)

 

root cause

java.lang.NullPointerException
	com.comcast.cable.xcpreauth.service.MailBoxService.getEflStatusUrl(MailBoxService.java:647)
	com.comcast.cable.xcpreauth.service.MailBoxService.getSwanService(MailBoxService.java:607)
	com.comcast.cable.xcpreauth.controller.XcPreAuthController.index(XcPreAuthController.java:140)
	sun.reflect.GeneratedMethodAccessor63.invoke(Unknown Source)
	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	java.lang.reflect.Method.invoke(Method.java:606)
	org.springframework.web.method.support.InvocableHandlerMethod.invoke(InvocableHandlerMethod.java:215)
	org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:132)
	org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:104)
	org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandleMethod(RequestMappingHandlerAdapter.java:781)
	org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:721)
	org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:83)
	org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:943)
	org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:877)
	org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:966)
	org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:857)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
	org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:842)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	com.comcast.cima.login.agent.session.RealmSessionAuthnAgentFilterImpl.doFilter(RealmSessionAuthnAgentFilterImpl.java:92)
	com.comcast.cima.login.agent.BaseRealmAuthnAgentFilter.doFilter(BaseRealmAuthnAgentFilter.java:67)

 

note The full stack trace of the root cause is available in the Apache Tomcat/7.0.57 logs.

 

New Poster

Re: email does NOT work can NOT sign in?

I'm getting the same message tonight

Frequent Visitor

Re: email does NOT work can NOT sign in?

i have the same problem....no email...goes to same answer

 

Problem Solver

Re: email does NOT work can NOT sign in?

Me too. I think the problem is with Comcast's servers. Hope they get it sorted out soon.