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email diverted to spam folder

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email diverted to spam folder

I am having trouble with email - all my messages from a certain company are being automatically put into spam despite the fact that I have the senders' email addresses in my address book.  Any suggestions?

Email Expert

Re: email diverted to spam folder

Comcast doesn't scan your address book.  Just keep marking them as not spam when they get into the Spam folder.  It helps train the filters.  You can also call Comcast security and see if there is a blocking issue with that sender's domain----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Official Employee

Re: email diverted to spam folder


Joe87 wrote:

I am having trouble with email - all my messages from a certain company are being automatically put into spam despite the fact that I have the senders' email addresses in my address book.  Any suggestions?


Joe87-

If you can send me a private forum message with details about the domain involved in these messages, I can take a look.

ComcastDaveL





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