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email deletion schedule broke

Regular Visitor

email deletion schedule broke

I recently needed to recover an email from about 10 days ago and noticed my recover deleted emails is blank.  my email preferences show my email deletion schedule at 30 days.  my trash box has emails going back one week to jan. 8th.  I've tried everything imaginable.  i know one thing is for sure, it's set at 7 days because it increments 1 day everyday for the past week.  i called this past sunday and it could go back to jan 2nd.  any help appreciated.  phone set to 1 month for deletion.

Email Expert

Re: email deletion schedule broke

The "Recover Deleted Items" feature only works on emails you deliberately deleted yourself.  If it was deleted by any other means, including the deletion schedules it won't show up in there.




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Regular Visitor

Re: email deletion schedule broke

Discovery.  I changed setting on new iPad for deleted messages remove after 1 week to 1 month.

 

iPhone was set to delete messages after 1 month.  Desktop was also 1 month.

 

 

 

 

Regular Visitor

Re: email deletion schedule broke

Lessons Learned. 

1.  "Recover Deleted Emails" is recovering deleted trash items.

2.  Deleted bin is always empty unless trash items are permanently deleted.

3.  My problem was that trash was being removed from the ipad setting.

4.  Deleting an item to the trash bin is not considered a deleted item.