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email changes to my name after i respond or reply

New Poster

email changes to my name after i respond or reply

When I respond to an email the original email is no longer in my inbox and is replaced by one with my name on it.  I know it is a thread on the email.  I however want to retain the original email so that i can go back to it later

Official Employee

Re: email changes to my name after i respond or reply

Hi DWMeese,

 

It sounds like you have conversation view turned on. 

 

If you'd like to turn conversation view off, try the instruction at this link - https://connect.xfinity.com/appsuite/apps/faq/index.html#turnOffConversationView





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