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email black screen pop up

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email black screen pop up

Using Internet Explorer browser, when I go into Comcast email, I get intermitant black screens frequently that last for a few seconds or slightly longer....no particular pattern...just persistent.  On chat line with Comcast, the analyst suggested downloading Firefox browser, which I did.  This solved the problem.  But, I prefer my old Internet Explorer browser.  Microsoft says I have the latest version for Windows 7, IE 11.  Any suggestions?