Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,763

members

93

online now

1,953,669

discussions

Top

email/address book

New Poster

email/address book

When I sign on it recognizes my name, but when I click on email, it thinks I am a Guest and my address book is missing.

Email Expert

Re: email/address book

Assuming you are still on the old email format, the guest thing is a known issue.  I doubt that it will be fixed by the time everyone is migrated to the new format.  It doesn't hurt your account.  It's just annoying.  As for the address book, try signing into it directly from the Plaxo website and see if you can get into it that way.  Use your Comcast user ID and password------------------------

 

https://www.plaxo.com/auth?secure=1




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon