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email address book

Regular Visitor

email address book

My address book will not update, nor will it allow me to add or delete from groups already made.  The update says it has been done, but when I get ready to send an email it is necessary to go all the way back to the address book.

Email Expert

Re: email address book

Try having the address book re-synced. You need to send an email to helpme@sv.comcast.com In the subject line put "Need Slow Sync of Address Book". In the body of the message describe the problem, and make sure you include the email address with the problem. It can take up to 24 hours for the re-sync to work.

The address book is actually supplied by a company called Plaxo. There are separate copies in the Full and Lite versions of Xfinity Connect, and they are supposed to be synced with each other. Once in a while they can get out of sync and it will cause these kinds of problems.




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Regular Visitor

Re: email address book

Thank you for the information.  It took several days to sync the information, but now it is greatly improved.