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email added attatchment I dont want

Regular Visitor

email added attatchment I dont want

When I open up compose email.  email block comes up normal except an attachment has been added with one of my files and I can not deleat it.  I have gone to a restore point that did not help.

Email Expert

Re: email added attatchment I dont want

Are you using only the webmail interface and a browser?  Or a desktop email client or something else?




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Regular Visitor

Re: email added attatchment I dont want

I am using Xfinity email.  I have reverted to a restore point prior to the problem and that did not help.

Email Expert

Re: email added attatchment I dont want

When you say a "restore point", that tells me you are referring to your computer's operating system.  The webmail is just a webpage.  A restore point would have no effect on it.  Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

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Regular Visitor

Re: email added attatchment I dont want

I have done all that.  I used a restore point making sure there were no virus's I cleaned the cache, ran Nortons , restarted and downloaded Chrome.  Nothing worked.

I also went to the desk top that has not been used in weeks.  It also has the same problem so I would assume that tells me the problem is a setting in comcast mail?

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