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email access

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New Poster

email access

I get this message every time I log in and on every device I try to use. Can someone help me?

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If you landed here when attempting to configure "Advanced Call Forwarding" on Xfinity Connect, it is becausethe Xfinity Voice 2go "Advanced Call Forwarding" feature is not currently available for your level of service(Xfinity Voice only or Xfinity Voice & Xfinity TV).

At this time you cannot have calls forwarded from your Xfinity Voice home number to your mobile devices orto your Personal Phone Numbers. This feature should be available in the near future. Please look for an e-mailin the beginning of July letting you know when the Advanced Call Forwarding feature will be enabled.

Accepted Solution

Re: email access

That is usually an indication that the code(s) on your account are wrong.

Call Comcast and tell the agent you talk to that the code needs to be checked and if incorrect to change it.

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Service Expert

Re: email access

That is usually an indication that the code(s) on your account are wrong.

Call Comcast and tell the agent you talk to that the code needs to be checked and if incorrect to change it.




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New Poster

Re: email access

Thank you. To what codes are you referring to?

Service Expert

Re: email access

Account codes. Those are what tell Comcast what services/level of service you have.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon