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eMail Filter Rules Not Working Properly

Frequent Visitor

eMail Filter Rules Not Working Properly

I have 8 eMail Filter Rules set up and it they only be working periodiclaly.  I have disabled and reenabled, and have made sure each have the "Process Subsequent Rules" checked.  Are there limitations to the number of rules or the number of conditions in the rules.

 

Thanks...Jeffrey...

Email Expert

Re: eMail Filter Rules Not Working Properly

If you are still on the old email format, the filters have long been wonky.  I quit using them myself because they proved to be unreliable.  They would suddenly just be disabled for no reason I could find.  But the new format, so far anyway, seems to be way better with the filters.  I'm going to escalate this to the forum admins to see if someone can look at your account to figure out what's going on.




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Re: eMail Filter Rules Not Working Properly

I iam now using the new format.

 

Thanks...Jeffrey...

Admin1

Re: eMail Filter Rules Not Working Properly

Hi nascar_24 -- We don't have any limitation on filters so you can have as many as you can use. Can you explain more about what happens when these filters don't work? We'll need to gather more information to run further support on this. 




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Frequent Visitor

Re: eMail Filter Rules Not Working Properly

These rules/filters are being used to move emails to different folders.  The emails don't get moved.

Admin1

Re: eMail Filter Rules Not Working Properly

No issues with receiving them right? All that happens is they're appearing in your Inbox but not sorting? 




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Frequent Visitor

Re: eMail Filter Rules Not Working Properly

Yes I'm recieving them with no problem, just not sorting/moving them to the folders I wanted.

Admin1

Re: eMail Filter Rules Not Working Properly

And is this happening with all your Comcast.net email accounts or select ones? I'll need to know which ones are having this issue so I can send them over to our Email Support team for further evaluation. Can you send those to me in a PM please?




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Frequent Visitor

Re: eMail Filter Rules Not Working Properly

I don't have rules set up on the other email.s

Admin1

Re: eMail Filter Rules Not Working Properly

Ok. Have you reset these rules after transitioning to this new email format? And are you noticing this error with both the web portal and Connect Mobile App?




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Frequent Visitor

Re: eMail Filter Rules Not Working Properly

Yes. disabled and enable them

 

None of the rules are working

Frequent Visitor

Re: eMail Filter Rules Not Working Properly

Yesterday I deleted ALL my rules and recreated them.  The only one that works and HAS been working is the one that forwards certain emails to another email address.  The others that I want to move to a certain folder don't work, and the folders exist.