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All of my e-mail account messages disappeared including all my contact addresses, except for 5 messages. Three of them are new and strange looking(not opened) in appearance and two are old messages. Is there any to retrieve messages and contact list?

Email Expert

Re: e-mail



As a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.

Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.

 

As for your contacts, Plaxo automatically backs up your address book periodically.  From the Inbox page go to Address Book, then in the upper right-hand corner you will see "Backup and Restore".  Open that and you will have the option to start a recovery wizard.  You might also want to call Comcast security and ask them to look at your account-----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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