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e-mail received twice on cell phone

New Poster

e-mail received twice on cell phone

why does the same e-mail come to my cell phone twice?

Customer Expert

Re: e-mail received twice on cell phone

This happens to me sometimes (including this morning although that message was sent to two accounts, so it isn't your problem). I'm thinking that the connection between server and phone was interrupted somewhere in the handshaking process and that the server doesn't know that the message was received.

 

Does it happen all the time or only sometimes?

 

If it is all the time, check to see if you have multiple accounts set up for fetching mail on your phone. Also check to see if you are forwarding your mail to another account that you are also fetching.




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