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e-mail print button does not work

Regular Visitor

e-mail print button does not work

For the past two days, e-mail page print button lights up under cursor but does not bring up or print the wanted page even after refreshing the page..  All other printer functions beside e-mail behave normally.  Tried disabling add-ons but that did not help.  Any thoughts?

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Email Expert

Re: e-mail print button does not work

Are you trying to use the print button on the toolbar for your browser or in Comcast email?




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Regular Visitor

Re: e-mail print button does not work

Print button within Comcast e-mail page.  All others in tool bar function i.e. reply, reply to all, trash etc.

Email Expert

Re: e-mail print button does not work

Try clearing your browser's cache/browsing history, then close it out and re-start it in a fresh session.  You can also try using a different browser to see if you can duplicate the issue that way.




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Regular Visitor

Re: e-mail print button does not work

Thanks Latoque.  Cleared browser cache/history, restarted & also enabled "compatibity View" for myinfinty.com.  Back in business - thanks again. 

Email Expert

Re: e-mail print button does not work

I'm glad I was able to help.  What you descibed is fairly typical of a browser issue.  It so often is.




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