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e-mail inbox

New Poster

e-mail inbox

No matter what I set my email inbox deletion schedule to the Xfinity system removes all my incoming emails from my inbox after they are 14 days old.  Does anyone know why this is happening?  Comcast "experts" have been of no help.

Email Expert

Re: e-mail inbox

Do you have the account enabled on a mobile device like a smartphone or tablet?  Or do you have it enabled in a desktop email client like Outlook, or Thunderbird or something like that?  Because the settings in any of those will override the Comcast preferences.




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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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New Poster

Re: e-mail inbox

I do not have a email client such as Outlook of Thunderbird.  I do access my email sometimes from the Apple Mail app on my iPhone, which accesses my Xfinity email.  I don't see anything in my Apple Mail app settings that refers to email inbox deletion schedules.

Email Expert

Re: e-mail inbox

Do you have the account enabled on the phone using POP3?  If so, you need to check the settings to make sure you have it set to keep a copy on the server.  But you really need to use IMAP if you are going to use more than one device to access the email.  That would solve your issue.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Mark it as a solution!solution Icon