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e-mail folders and an ampersand sign in the folder name will not open and lock up system

New Poster

e-mail folders and an ampersand sign in the folder name will not open and lock up system

I have a couple of folders with saved e-mails on my mail site using and & in the folder name.  Whenever I try to open them or rename the entire system locks up and I have to re-start.  Does someone have an answer as to how I can move the e-mails out of the folders and delete the folders with an &?

Email Expert

Re: e-mail folders and an ampersand sign in the folder name will not open and lock up system

Are you using only the Comcast webmail interface?  Or a desktop client like Outlook or something?  In my webmail, I have a folder I created with the ampersand in the name and it's not caused me any kind of problem.  Are you still in the old email format or the new one?




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New Poster

Re: e-mail folders and an ampersand sign in the folder name will not open and lock up system

I am using the Comcast e-mail as far as I know.  Definately not using Outlook.  Help

New Poster

Re: e-mail folders and an ampersand sign in the folder name will not open and lock up system

Sorry forgot to say I don't know if I'm on the old e-mail format or the new one.  How do I determine that.  I do know this used to not be a problem.

Email Expert

Re: e-mail folders and an ampersand sign in the folder name will not open and lock up system


Donna19551 wrote:

Sorry forgot to say I don't know if I'm on the old e-mail format or the new one.  How do I determine that.  I do know this used to not be a problem.


When you are on the Inbox page, look at the address bar in your browser;  if you see "Zimbra" you are still in the old format.  If you see "Appsuite" you are in the new one.




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